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e-app_faq_s [2020/03/24 07:47]
bturner
e-app_faq_s [2020/12/21 10:00] (current)
bturner
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   * **I have completed the application but am not able to submit – help!** \\  There are a couple of reasons you may have this issue:   * **I have completed the application but am not able to submit – help!** \\  There are a couple of reasons you may have this issue:
-     * **Incomplete information:​** \\  Check to ensure that all required questions and sections are completed. The easiest way to do this is to use the “Open/​Close” drop-down navigate on the left side to navigate to the appropriate section – it looks like this {{:​openbutton.png?​35|}}. Any pages or sections with incomplete questions will be shown in red, allowing you to jump directly to that page. The question or missing information on the selected page will also be highlighted in red.  ​+     * **Incomplete information:​** \\  Check to ensure that all required questions and sections are completed. The easiest way to do this is to use the “Open/​Close” drop-down navigate on the left side to navigate to the appropriate section – it looks like this {{:​openbutton.png?​nolink35|}}. Any pages or sections with incomplete questions will be shown in red, allowing you to jump directly to that page. The question or missing information on the selected page will also be highlighted in red.  ​
      * **Agent Validation:​** \\  If you received an ERROR during the agent validation process, this is an indication that due to a contracting or licensing requirement you are not currently able to submit this application. Contact our contracting team at 800-445-6758,​ option 4 to obtain specific information on what is necessary in order for you to submit. ​      * **Agent Validation:​** \\  If you received an ERROR during the agent validation process, this is an indication that due to a contracting or licensing requirement you are not currently able to submit this application. Contact our contracting team at 800-445-6758,​ option 4 to obtain specific information on what is necessary in order for you to submit. ​
      * **Application Number:** \\  After filling out the application and prior to collecting signatures, you will be prompted to “Generate Application Number” and also to check off a box indicating that you have generated the application number. Ensure these steps are complete. ​      * **Application Number:** \\  After filling out the application and prior to collecting signatures, you will be prompted to “Generate Application Number” and also to check off a box indicating that you have generated the application number. Ensure these steps are complete. ​
e-app_faq_s.1585061235.txt.gz · Last modified: 2020/03/24 07:47 by bturner